Blacklist Page
Manage a centralized blacklist of customers and disable specific payment methods (e.g., COD) for them at checkout.
Overview
Shows a table of blacklisted identifiers with: Phone/Email, Reports, Last Seen, Source, and Status (Blocked/Allowed).
The top-right switch toggles the Blacklist feature Active/Inactive for your plan.
Actions include: Import, Add Customers, Settings, Search, Pagination, and per-row Allow/Block controls.
Import Customers
Click Import to add customers in bulk.
Upload CSV/XLSX or paste rows in the format:
phone,email.Accepts phone-only, email-only, or phone+email pairs.
Preview shows parsed entries. Click Add customers to save.
Pairs automatically link phones to known emails for easier review.
Add Customers Manually (from your Shopify Store)
Click Add Customers.
Search through your existing Shopify customers by name, email, or phone.
Select one or more customers to add directly into your blacklist.
Their phone/email identifiers will be added automatically.
This is useful for:
Customers who abused COD
Repeat fake-order customers
Customers identified by support or fulfillment teams
Search & Browse
Use the search bar to filter by phone or email.
Pagination and rows per page help manage large lists.
Click a phone to open details:
View primary and additional emails
Double-click an email to set it as primary
Clear non-primary entries
Toggle Allowed/Blocked inline for each email
Allowed Overrides
Click a row’s status to toggle Blocked ↔ Allowed.
Allowed works as a whitelist override — the payment method stays visible even if the customer appears in your blacklist or has reports.
Settings
Payment method name to hide: Enter the exact label shown at checkout (e.g., Cash on Delivery (COD)).
Threshold: Choose how many reports trigger the hide action (1–5).
Signals:
Use phone reports
Use email reports At least one must remain enabled.
Click Save to apply changes immediately.
Status & Badges
Active/Inactive badge reflects the main blacklist toggle.
Source can be:
Imported (CSV/XLSX)
Manually added
Selected from Shopify customer list
Allowed/Blocked shows the override state for each identifier.
What Happens At Checkout
When a shopper matches your blacklist and conditions are met, the App hides your configured payment method during checkout.
Allowed overrides keep the payment method visible for customers you whitelist.
Quick Start
Add customers (via CSV/XLSX, paste, or manual Shopify selection).
Open Settings — configure payment method name, threshold, and signals.
Turn the Blacklist switch ON.
Test checkout with a blacklisted customer.
Adjust overrides if needed.
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